Heathrow Airport Terminal 5
London, United Kingdom
Parsons Brinckerhoff Role: Project Management
London’s Heathrow International Airport is working to sustain its venerable reputation. BAA plc, the private enterprise responsible for most of the air traffic in the U.K., formed integrated teams to plan, engineer, construct and maintain Heathrow’s Terminal 5 (T5), which handles most British Airways flights.
The five-year expansion project has provided an additional passenger terminal to supplement Heathrow Airport’s four existing terminals. Terminal 5, opened in 2008, consists of a core terminal building and two satellites; associated facilities such as car parking and a hotel also planned.
The scope of the program encompassed construction of a main terminal, satellite terminal, parking garage, air traffic control tower, the supporting road network, and extensions of the Heathrow Express rail link and the Piccadilly Line of London Underground. In 2002, BAA engaged Parsons Brinckerhoff to work as an integral part of its T5 quality management team, charged with assessing and reporting on the performance of project teams and suppliers in meeting the program’s quality objectives. The approach to audits was risk-based, meaning special attention was given to key construction events that, if not properly executed, could have broad impact on the program and overall quality. One of the team’s tools was a Parsons Brinckerhoff-developed audit control system. Software enabled the team to plan and manage audits, analyze trends and track follow-up on nearly 4,000 corrective actions. It supported convenient project communication and provided immediate access to quality management reports and data.